Musicians Friend Reviews

Vast Product Selection: Extensive range of musical instruments and equipment.

Convenience of Online Shopping: Detailed product descriptions, specs, images, demos, and reviews for informed purchasing decisions.

Free Standard Ground Shipping: Applies to most orders shipped within the 48 contiguous U.S. states & D.C..

Price Match: Matches any verified price from any authorized U.S. dealer for the identical new item, up to 45 days after purchase.

No-Hassle Return Policy: If not 100% happy with the purchase, send it back within 45 days for a full refund.

Rewards Program: Get 8% back in points on most orders, plus access to in-cart savings, a birthday coupon, and more.

Flexible Payment Options: Offers financing with a Synchrony Platinum Card, or checkout in 4 interest-free payments with Klarna.

Expert Gear Advisers: Call for product recommendations, answers to questions, and phone-only savings.

Free 2-Year Warranty on Guitars & Basses: Includes parts and labor.

Private Reserve Collection: Premium instruments with a video concierge service.

Customer Service Issues: Many customers report poor communication, failure to honor warranties, and failure to address errors.

Misleading Product Information: Some customers have experienced receiving used or refurbished products advertised as new.

Rude Customer Service Representatives: Several reviews mention unpleasant interactions with customer service representatives.

Lack of Organizational Communication: Issues with communication between departments have been reported.

High Price Level: Some consumers find the prices to be high compared to other music gear retailers.